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The Sentence I Hear in Your Workplace Classroom
Workshop scenarios can play out like this: You hire me with a passionate story on why you would like to have Managing with Aloha taught in your workplace. Great! We get to know each other a bit in our...
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How to Capture an Expert’s Value: 12 Tips
My last post on training workshops prompted an email from a longtime reader about this article, previously posted on TalkingStory.org. She shared a recent workshop story of her own with me (she turned...
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7 Steps for Resolving Customer Complaints
Unhappy customers are bad news for any company, and it only takes one of them to shatter a perfectly good day at work for everyone. It only takes one of them to steer many more prospective customers...
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When the Student is Ready, the Teacher will Appear
My title is an adage adapted from a quote that’s been attributed to Buddha and the tradition of Tibetan Buddhism: “When the disciple is ready, the master will appear.” I prefer the original quote as...
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The Bull in Your China Shop
One of the things you quickly learn as a workplace culture coach, is that there can be significant differences between what your point-of-contact wants (i.e. the person calling or hiring you) and what...
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Your In-house Training: Do it!
When it comes to workplace programs, I have 3 favorites to recommend to managers who wish to cultivate more Managing with Aloha “real work” practices in their culture: The Daily 5 Minutes, mandated for...
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You are Your Habits, so Make ‘em Good!
Preface: Thinking about force of habit will always remind me of The Riddle. Here is an update from a post of the same name I previously published on TalkingStory.org …and my updates will always trim...
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Great Managers Start Great: An ALOHA Rite of Passage
Do you remember what it was like when you got your very first supervisory assignment or in-management position? I do. Two words come to mind for me: Heady and scary. Heady in that warm and fuzzy...
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New to Management: A Learn-the-Ropes Checklist
As the author of Managing with Aloha, I get thoughtful questions from people via email. This one came a few days ago: Dear Rosa, I just got a job as an intern. I’m pretty excited about it, for this...
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Speak to your Intent
When people learn of my management trajectory during one of my speaking engagements, I will often get asked, “Well then, how did you become the person who could do public speaking?” My answer: “It’s...
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MWA Best Practice: Homework for the Workplace
Preface: I’ve asked the Ho‘ohana Community to share their best practices with me, as we tackle our Ho‘omau Kākou initiative on the 9 Key Concepts, and thanks to a project within my current work within...
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